Legal
Privacy Policy
Last updated: June 2026 · We take your privacy seriously.
The short version: KenotradeNG collects only the information needed to process your orders and improve your shopping experience. We do not sell your personal data to anyone. We use trusted Nigerian and international payment processors and take reasonable steps to keep your data safe.
Jump to section
1. Who We Are
KenotradeNG is an online electronics retailer based in Lagos, Nigeria. When this policy refers to "KenotradeNG", "we", "us", or "our", it means KenotradeNG and our website at kenotradeng.com.
We are the data controller for personal information collected through our website. For privacy enquiries, contact us at privacy@kenotradeng.com.
2. What Information We Collect
We collect information in three ways — information you give us directly, information collected automatically, and information from third parties.
👤 Information You Provide
- •Name, email address, phone number, and delivery address when you place an order or create an account
- •Payment information — processed securely by Paystack or Flutterwave, not stored by us
- •Device details and condition when you submit a Trade-In request
- •Messages, feedback, and enquiries you send us via WhatsApp, email, or our contact form
- •Newsletter subscription email if you choose to subscribe
🌐 Information Collected Automatically
- •IP address, browser type, and device information when you visit our website
- •Pages you visit, time spent, links clicked, and other browsing behaviour via cookies and analytics
- •Referring website or search query that brought you to our site
- •Order history and product views when you are logged into an account
🤝 Information from Third Parties
- •Order and payment confirmation details from Paystack and Flutterwave
- •Delivery status updates from our courier partners
- •Device inspection results from our Trade-In assessment partners
3. How We Use Your Information
5. Payments & Security
All payment transactions are processed through Paystack and Flutterwave using industry-standard SSL encryption. KenotradeNG does not store, see, or have access to your full card number, CVV, or PIN at any point.
Our website uses HTTPS encryption to protect all data transmitted between your browser and our servers. We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:
- •Order and transaction records — 7 years (required for tax and legal compliance)
- •Account information — for the duration of your account, plus 2 years after closure
- •Trade-In records — 3 years from the date of transaction
- •Marketing preferences and email subscriptions — until you unsubscribe
- •Analytics data — 26 months (anonymised)
8. Your Rights
Under Nigerian data protection law (NDPA 2023) and applicable international standards, you have the following rights:
To exercise any of these rights, contact us at privacy@kenotradeng.com. We will respond within 30 days.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites such as manufacturer pages, payment processors, and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or Nigerian law. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered customers by email. Continued use of our website after changes are posted means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: